Terms of Service

PackGuru Terms of Service

Last Updated: October 7, 2025

This Terms of Service ("Agreement" or "ToS") is a binding legal agreement between the entity you represent ("End User," "you," or "your") and Packguru Sp. z o.o., with its registered office at ul. Julianowska 45, 05-500 Piaseczno, Poland ("Packguru," "we," "us," or "our").

BY ACCESSING OR OTHERWISE USING THE SERVICE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR USE THE SERVICE.

YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THE ENTITY YOU REPRESENT TO THESE TERMS AND CONDITIONS, IN WHICH CASE "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY.

ACCEPTANCE OF TERMS

The End User entity accepts this Terms of Service upon execution of the Commercial Agreement. Each individual user authorized by the End User will be required to confirm their acceptance of these Terms upon their first login to the Service. Packguru stores a record of all acceptances (both by the entity and by individual users) for evidentiary purposes and to ensure compliance with applicable regulations, including GDPR.

1. RIGHT TO USE THE SERVICE

Subject to your compliance with the terms and conditions of this Agreement and your separate commercial agreement ("Commercial Agreement"), Packguru grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service solely for your internal business operations, in accordance with the features and modules purchased or subscribed to under your Commercial Agreement.

2. RESTRICTIONS ON USE

You agree that you will not, and will not permit any third party to:

a) Copy, modify, adapt, translate, or otherwise create derivative works of the Service;

b) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service;

c) Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the Service available to any third party for any reason;

d) Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on or in the Service;

e) Use the Service for any purpose other than its intended purpose, including for any illegal or unauthorized purpose;

f) Use the Service to create a competing product or service;

g) Interfere with or disrupt the integrity or performance of the Service or the data contained therein;

h) Attempt to gain unauthorized access to the Service or its related systems or networks.

3. INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that the Service is provided under subscription, not sold. Packguru and its licensors retain all right, title, and interest in and to the Service, including all copyrights, patents, trade secrets, trademarks, and other intellectual property rights therein. This Agreement does not grant you any ownership rights to the Service.

4. USER CONTENT AND DATA

a) Your Content

The Service allows you to upload, create, and store content, such as videos, images, technical documents, diagrams, procedures, and operator comments ("User Content"). You retain all ownership rights to your User Content.

b) License to Packguru

You grant Packguru a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, copy, modify, process, and distribute your User Content solely for the purpose of providing, maintaining, and improving the Service and its features (including training its AI models).

c) Machine Data

The Service collects telemetry, performance metrics, and operational data from your connected machinery ("Machine Data"). You agree that Packguru may collect, use, and anonymize such Machine Data for the purposes of providing the Service's features (such as performance analysis and reporting) and for improving the Service.

d) Your Responsibility

You are solely responsible for all User Content. You represent and warrant that you have all necessary rights, licenses, consents, and permissions to upload and process your User Content for use with the Service, including, but not limited to, any required consents from employees or third parties for the use of their likeness, voice, or other personal data contained in such User Content. You further warrant that your User Content will not infringe or violate the intellectual property rights, privacy rights, or any other rights of any third party.

5. TERM AND TERMINATION

This Agreement is effective from the moment you first access or use the Service and shall continue until terminated. This Agreement will terminate automatically, without notice, if:

  • You breach any term of this Agreement; or
  • Your underlying Commercial Agreement expires or is terminated.

Upon termination, you must immediately cease all use of the Service and delete any related documentation in your possession or control. Sections 3, 4, 6, 7, 8, and 9 shall survive any termination of this Agreement.

6. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. PACKGURU AND ITS LICENSORS DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. PACKGURU DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE SERVICE OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

7. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PACKGURU OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES) ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF PACKGURU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PACKGURU'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Packguru and its officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (i) your use of the Service; (ii) your breach of this Agreement; or (iii) your User Content infringing upon the intellectual property rights of a third party.

9. GOVERNING LAW AND JURISDICTION

This Agreement, and any dispute arising out of or in connection with it, shall be governed by and construed in accordance with the laws of the Republic of Poland, without regard to its conflict of law provisions. The parties agree that the competent courts located in Warsaw, Poland, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.

10. GENERAL PROVISIONS

a) Entire Agreement

This Agreement, together with your Commercial Agreement, constitutes the entire agreement between you and Packguru concerning the Service and supersedes all prior or contemporaneous understandings.

b) Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

c) Waiver

No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Packguru's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

d) Modifications

We reserve the right, at our sole discretion, to modify this Agreement at any time. If we modify this Agreement, we will provide notice (e.g., by posting a notice in the Service). Your continued use of the Service after such notice constitutes your acceptance of the modified Agreement.

Questions about our Terms of Service?

Contact us at legal@packguru.ai for any questions regarding this Agreement.